1. Definitions

“Business”, “we”, “us” refers to Adora Wellness Farm.
“Client”, “you” refers to the individual making a booking or receiving services.
“Services” refers to all treatments, sessions, courses, or packages offered.

2. Booking & Contract Formation

2.1 All bookings must be made via our approved channels (including online booking system, email, or telephone).
2.2 A legally binding agreement is formed once:

• your booking is accepted by us; and

• any required deposit or payment is received.
  2.3 We reserve the right to refuse any booking at our discretion.

3. Pricing & Payment

3.1 All prices are listed in GBP (£) and are subject to change without prior notice.
3.2 A non-refundable deposit may be required at the time of booking.
3.3 Full payment may be required in advance for certain Services, including packages, courses, or promotional offers.
3.4 Where payment is not received when due, we reserve the right to cancel the booking.

4. Cancellation & Rescheduling

4.1 You must provide at least 48 hours’ notice to cancel or reschedule an appointment.
4.2 Where at least 48 hours’ notice is provided, deposits may be transferred to a rescheduled appointment (at our discretion).
4.3 Cancellations made with less than 48 hours’ notice will result in forfeiture of any deposit paid.
4.4 Cancellations made within 24 hours of the scheduled appointment time, or failure to attend, will result in the full cost of the Service being charged.
4.5 All cancellations or rescheduling requests must be acknowledged by us to be valid.

5. Late Arrival

5.1 Clients are expected to arrive on time.
5.2 Late arrival may result in a reduced treatment time without any reduction in price.
5.3 Where lateness prevents delivery of the Service, the appointment may be treated as a late cancellation and charged in full.

6. No-Shows

6.1 Failure to attend an appointment without notice will be treated as a no-show.
6.2 No-shows will be charged at 100% of the booked Service value.
6.3 For prepaid courses or packages, the session will be deducted.

7. Courses, Packages & Prepaid Services

7.1 All courses, packages, and prepaid Services are non-refundable and non-transferable, unless required by law.
7.2 All sessions must be used within any stated validity period.
7.3 Missed appointments or late cancellations will result in the deduction of the relevant session.
7.4 We reserve the right to amend or withdraw packages at any time.

8. Refunds

8.1 Payments for Services are non-refundable except where required under applicable consumer protection laws.
8.2 No refunds will be given for:

• completed Services

• missed appointments

• late cancellations
  8.3 This does not affect your statutory rights under UK law.

9. Health, Safety & Suitability

9.1 You must disclose all relevant medical conditions, allergies, injuries, or contraindications prior to receiving Services.
9.2 We reserve the right to refuse or modify any Service where it is deemed unsafe or unsuitable.
9.3 We shall not be liable for any adverse effects where relevant information has not been disclosed.

10. Liability

10.1 Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence

• fraud or fraudulent misrepresentation

• any liability that cannot be excluded under UK law
  10.2 Subject to clause 10.1, our liability is limited to the total amount paid for the relevant Service.
  10.3 We are not liable for indirect or consequential losses.

11. Gift Vouchers 

11.1 Gift vouchers are non-refundable and cannot be exchanged for cash.
11.2 Vouchers must be used before the expiry date stated.
11.3 Lost or stolen vouchers will not be replaced.

12. Right to Refuse Service

We reserve the right to refuse or terminate Services without refund where:

• a client behaves inappropriately or abusively

• there is a breach of these Terms

• it is necessary for health, safety, or operational reasons

13. Changes by Us

13.1 We reserve the right to amend these Terms at any time.
13.2 The latest version will always be available on our website and will apply to all future bookings.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Agreement

By making a booking with Adora Wellness Farm, you confirm that you have read, understood, and agree to be bound by these Terms.